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Kitchen extraction cleaning - briefing
A vague enquiry gets a vague quote - or a cheap headline that grows with extras later. A good extraction cleaning quote starts with a good brief: giving the contractor the information they need about your system, cooking and access, and letting them survey it, so the quote reflects the real job. Here is how to brief a contractor so you get the right quote - accurate, complete, and comparable. This is general commentary on briefing a contractor.
The short answer
Getting a good, accurate extraction cleaning quote is partly the contractor's job - but it starts with you giving a good brief. A poor brief leads to a poor quote (vague, unreliable, or a low headline that extras inflate); a good brief leads to an accurate quote you can trust and compare. Here is how to brief well. This is general commentary. Why the brief matters. An extraction cleaning quote should reflect the real work of cleaning your specific system - which depends on your cooking, your system, and your access (as covered in the quote-factors pages). So the contractor needs to know these to quote accurately. If you give little information (a vague 'how much to clean my extraction?'), the contractor can only guess - giving a vague quote, or a cautious high one, or a cheap headline that grows when the reality emerges. A good brief gives them what they need to quote the real job. What to include in the brief. Tell the contractor: (1) Your cooking - what your kitchen cooks and how much (the cooking type and volume), because this drives the grease loading and the cleaning need. Heavy, greasy or solid-fuel cooking is a different job from light cooking. (2) Your system - the extraction system's size and layout: the canopy(ies), the ductwork (its length, runs, how it's routed, how many levels), and the fan (where it is - rooftop, ground, awkward). (3) The access - the access panels (are there enough, or few/none?) and how the fan is reached (easily, or working at height?). These access factors strongly affect the work. (4) What you want covered - state clearly that you want the whole system (canopy, filters, ductwork, fan) cleaned to the TR19 Grease standard, with the report, before-and-after photographs and certificate. This sets the scope so the quote covers the proper job (not a partial one). Best of all: let them survey. The single best thing you can do is let the contractor survey or see the system before quoting - because then they can assess the real system themselves (the size, ductwork, access, grease loading, fan) rather than relying on your description. A quote based on a survey is the most accurate and complete, and a good contractor will want to see the system before quoting (as covered in why cleaners need to see your duct). So facilitate a survey where you can. The payoff. A good brief (and a survey) means the quote reflects the real job - accurate (matched to your actual system), complete (the whole scope, no parts missed), and honest (no cheap headline hiding extras). It also lets you compare quotes fairly: if you give each contractor the same clear brief (and let each survey), their quotes are for the same defined job, so you can compare like for like. So brief a contractor by giving them your cooking, system and access, stating the whole-system scope and standard you want, and letting them survey the system - and you'll get the right quote. So a good brief gets an accurate, comparable quote. This is general commentary on briefing a contractor.
Key points
Why the brief matters
The starting point is that the quote you get reflects the brief you give: a vague brief gets a vague or unreliable quote, while a good brief gets an accurate one. An extraction cleaning quote should reflect the real work of cleaning your particular system - which depends on your cooking (driving the grease loading), your system (its size and ductwork), and your access (panels, fan). So the contractor needs to know these to quote the real job.
If you give little to go on (a bare 'how much to clean my extraction?'), the contractor is left guessing: they might give a vague ballpark, a cautiously high figure (to cover unknowns), or a cheap headline that grows into a bigger bill once the reality (the ductwork, the rooftop fan, the heavy grease) emerges. None of these serves you well. A good brief, by contrast, gives the contractor the information to quote the real job accurately from the start. So the brief matters because it determines whether the quote is a guess or an accurate reflection of the work. Briefing well is how you get a quote you can trust and compare. So why the brief matters: a vague brief gets a vague quote. The next sections cover what to include. So a good brief is the basis of a good quote. This is general commentary.
Tell them the job
The core of a good brief is telling the contractor the things that shape the job: your cooking, your system, and your access. Your cooking: what your kitchen cooks and how much - the cooking type and volume - because this drives the grease loading and the cleaning need. Heavy, greasy or solid-fuel cooking loads the system fast (a bigger cleaning job) than light cooking. So tell them the nature of your cooking. Your system: the extraction system's size and layout - the canopy(ies), the ductwork (its length, how many runs and bends, how it's routed through the building, how many levels), and the fan (its location - rooftop, ground, or awkward). This tells them the scale and complexity of what's to be cleaned.
Your access: how the system can be reached - whether there are adequate access panels (or few/none), and how the fan is reached (easily, or a rooftop fan needing working at height). Access strongly affects the work (reaching the parts is part of the job), so it's important to convey. Together, these three - cooking, system, access - are the key information the contractor needs to gauge the real work of cleaning your system. Giving them clearly (as much as you know) lets the contractor quote the actual job. Of course, letting them survey the system (covered shortly) conveys all this most reliably - but telling them what you know is the basis of a good brief. So tell them the job - your cooking, system and access. So convey your cooking, system and access. This is general commentary.
Say what you want covered
As well as describing your system, a good brief states clearly what you want covered - so the quote is for the proper, whole job, not a partial one. Be explicit that you want the whole system cleaned: the canopy, the filters, the ductwork throughout, and the extract fan - not just the visible parts. This matters because a quote left vague on scope might cover only the easy parts (a cheap partial clean); stating the whole-system scope ensures the quote is for cleaning everything.
State the standard: that you want it cleaned to the TR19 Grease standard (the recognised standard) - so the quote is for a proper clean, not a vague 'tidy'. And state that you want the records: the report, before-and-after photographs (of the whole system, including the hidden parts), and the certificate - so the quote includes the documentation (not as a later extra). By setting out the scope (whole system), standard (TR19 Grease), and deliverables (report, photographs, certificate), you define the job you want quoted - so the quote covers the proper clean, and contractors quote for the same thing. This also lets you spot a quote that doesn't cover the full scope (a warning sign). So say what you want covered - the whole system, to standard, with records. So state the whole-system scope, standard and records. This is general commentary.
Let them survey the system
The single best thing you can do to get an accurate quote is to let the contractor survey or see the system before quoting - because a survey conveys the real system far better than any description. When a contractor surveys the system, they assess it directly: the size, the ductwork layout and length, the access (panels and fan), the grease loading, the fan's condition and location - everything that shapes the job. So a quote based on a survey reflects the actual system, not your description of it (which may miss things you don't know to mention). This is the surest basis for an accurate, complete quote.
A good contractor will want to survey or see the system before quoting - it's a sign of a proper approach (as covered in why cleaners need to see your duct before they quote), because they know a blind quote is a guess. So facilitate the survey: let the contractor visit and assess the system. It costs a little time but gives you a quote you can rely on (no surprises, because the contractor has seen what's involved). So while telling them your cooking, system and access is a good brief, letting them survey is better still - it conveys everything, directly. So let them survey the system - the surest basis for an accurate quote. Combine a clear brief with a survey for the best result. So a survey is the surest basis for an accurate quote. This is general commentary.
An accurate, comparable quote
So briefing a contractor well - telling them your cooking, system and access, stating the whole-system scope and standard you want, and letting them survey the system - gets you the right quote: one that reflects the real job, priced accurately, with no hidden surprises. A good brief and a survey give the contractor what they need to quote the actual work of cleaning your specific system to the proper standard - so the quote is accurate (matched to your system), complete (the whole scope), and honest (no cheap headline that extras inflate). So an accurate, comparable quote: the real job, priced right, no surprises.
A further benefit is comparability: if you give each contractor the same clear brief (and let each survey the system), their quotes are for the same defined job - so you can compare them like for like (on the real work, not on differing assumptions), and judge them on value and quality rather than on who guessed lowest. This is how to compare quotes fairly (as in the comparing-quotes page). So a good brief serves you twice: it gets each quote right, and it makes the quotes comparable. So invest a little in briefing well and facilitating a survey - it's the route to an accurate, comparable quote and a clean that's priced and scoped properly. So brief well for an accurate, comparable quote - the real job, priced right, no surprises. So a good brief gets the right, comparable quote. This is general commentary on briefing a contractor.
Questions
Tell them your cooking, your system and your access, state that you want the whole system cleaned to TR19 Grease with records, and let them survey the system - so the quote reflects the real job. A good brief gives the contractor what they need to quote accurately: (1) your cooking (type and volume, which drives the grease loading); (2) your system (size, ductwork layout and length, fan location); and (3) your access (access panels, how the fan is reached). State clearly what you want covered - the whole system (canopy, filters, ductwork, fan), cleaned to the TR19 Grease standard, with the report, photographs and certificate. And best of all, let the contractor survey or see the system before quoting, so they assess the real system themselves. A clear brief plus a survey gets an accurate, complete quote with no surprises. So brief them on your cooking, system and access, the scope you want, and let them survey. So tell them the job and let them survey. This is general commentary.
The cooking (type and volume), the system (size, ductwork, fan location) and the access (panels, fan access) - the things that determine the real work of cleaning your specific system. An accurate quote reflects the real work, which depends on: your cooking (heavy, greasy or solid-fuel cooking loads the system faster - a bigger job - than light cooking); your system (its size, the ductwork's length and complexity, where the fan is); and your access (whether there are adequate access panels, and whether the fan is easily reached or needs working at height). These factors shape how much work the clean involves. So the contractor needs to know them to quote the real job - which you convey by describing them and, best of all, letting the contractor survey the system to assess them directly. So the contractor needs your cooking, system and access details to quote accurately. So the cooking, system and access. This is general commentary.
Because a survey lets them assess the real system directly - the size, ductwork, access, grease loading and fan - so the quote is accurate and complete, rather than based on a description that may miss things. When a contractor surveys the system, they see it for themselves: the scale, the ductwork layout and length, the access (panels and fan), the grease loading, the fan's location and condition. So a quote based on a survey reflects the actual system, not just your description (which may miss factors you don't know to mention, like inadequate access or a hard-to-reach fan). This makes it the surest basis for an accurate, complete quote with no surprises. A good contractor will want to survey before quoting, knowing a blind quote is a guess. So letting them survey gets you a reliable quote for the real job. So a survey conveys the real system, for an accurate quote. So it lets them quote the real system. This is general commentary.
Yes - giving each the same clear brief (and letting each survey the system) means their quotes are for the same defined job, so you can compare them like for like. To compare quotes fairly, they need to be for the same job - otherwise you're comparing different assumptions (one quoting the whole system, another only the visible parts). So give each contractor the same clear brief: the same information about your cooking, system and access, and the same statement of what you want covered (the whole system, to TR19 Grease, with records). And let each survey the system. Then their quotes are for the same defined work, so you can compare them like for like - on value and quality, not on who assumed the least. This is the basis for a fair comparison. So yes - the same brief to each gives comparable quotes. So yes - so you compare like for like. This is general commentary.
That's fine - tell the contractor what you do know, and let them survey the system to assess the rest; a survey conveys the details directly, so you don't need to know everything yourself. You don't have to be an expert on your extraction to get a good quote. Tell the contractor what you know (your cooking, roughly your system and access), and be honest about what you're unsure of. Then let the contractor survey or see the system - which is exactly how they establish the details you don't know (the ductwork layout, the access, the grease loading, the fan). A survey means the contractor assesses the real system themselves, so gaps in your own knowledge don't lead to an inaccurate quote. So not knowing all the details is a good reason to facilitate a survey - it fills in what you can't. So tell them what you know and let them survey for the rest. So let a survey fill in what you don't know. This is general commentary.
It sets clear expectations for the job (the whole system, to standard, with records), which the work and the audit can then be checked against - so briefing well helps ensure and verify a proper clean, not just a good quote. A clear brief defines the job: the whole system, cleaned to TR19 Grease, with the report, photographs and certificate. This does more than get an accurate quote - it sets the agreed scope and standard for the work, which you can then hold the contractor to and check against (auditing the delivered work against the brief, as in the auditing page). So a good brief is the foundation of the whole engagement: it gets the right quote, sets clear expectations, and gives you the basis to verify the work was done as agreed. So briefing well helps ensure and prove a proper clean, not just price it. So it sets expectations to hold the work to. So it defines the job to check the work against. This is general commentary.
Give us a clear brief - your cooking, system and access - and let us survey the system, and we'll quote the real job: the whole system cleaned to TR19 Grease with the records, priced accurately, no hidden extras. Ask us to survey your system and quote it properly. This is general commentary on briefing a contractor.