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Kitchen extraction cleaning - the process
A proper extraction duct clean isn't just turning up and wiping the canopy - it runs in stages: survey the system to see what's there, establish access to reach it all, clean the whole run to standard, then verify and certify the result. Here is what each stage involves, so you know what a real, thorough duct clean looks like. This is general guidance.
The short answer
'Duct cleaning' can mean anything from a proper, thorough job to a superficial wipe of the visible parts. Knowing how a proper duct clean actually runs - the stages a real one goes through - lets you tell the difference and check yours is done properly. Here's the process: survey, access, clean, certify. This is general guidance. 1. Survey: see the system. A proper clean starts with a survey - the cleaner assessing the system before diving in. They look at the layout (the ductwork run from canopy to fan, its route and configuration), the grease condition (how bad the build-up is, where), and the access (how the system can be reached for cleaning - the existing access panels, the fan). This tells them what needs cleaning and how, so they can plan and price the job properly (as covered in the survey pages). A clean without a survey is done blind - the cleaner doesn't really know the system, so may miss parts or under-scope the job. So the survey is the foundation: understanding the system before cleaning it. 2. Access: reach the whole run. The next essential is access - establishing how to reach the whole system, because you can't clean what you can't reach. The canopy and filters are easy to reach, but the ductwork is enclosed, so it's cleaned through access panels along its length (openings that let the cleaners get into the duct to clean the internal surfaces). A proper clean uses the existing access panels - and, where access is inadequate (too few panels, sections unreachable), fits additional access panels so the whole run can be reached and cleaned (as covered in the access-panel pages). It also safely reaches the fan (working at height for a roof fan, or via panels for an in-line fan). So this stage is about ensuring every part of the system can be got at. Skimp on access, and parts of the duct go uncleaned (the hidden grease left). 3. Clean: the whole system to standard. Then the clean itself - cleaning the whole system to the TR19 Grease standard: the canopy (and its internal surfaces), the filters (degreased), the full length of the ductwork (all the internal surfaces, along the whole run, reached via the access points - removing the grease from inside the duct), and the fan (the blades, housing and surrounds). The key is that it's the whole system, throughout - not just the visible canopy and filters, but the hidden ductwork and the fan, cleaned along the entire run to the standard. This thorough, whole-system clean is what actually controls the grease and fire risk (a superficial clean of just the visible parts leaves the hidden grease that matters most). So this is the core: a complete clean to the recognised standard. 4. Certify: verify and document. Finally, the clean is verified and certified. Verified: the cleaner checks the ductwork is actually clean (by inspection, confirming the grease is removed - often with before-and-after photographs showing the internal surfaces). Documented: they issue the certificate (to the TR19 Grease standard, dated), the report (of what was cleaned - the system, the extent), and the photographic evidence (before and after). This is your proof of the clean - the evidence for insurers, fire safety and compliance (as covered in the certificate pages). So the clean isn't finished until it's verified and documented - a clean with no verification or certificate leaves you no proof it was done properly. Why the stages matter. Each stage matters, and a proper clean does all four: skip the survey and you clean blind; skimp the access and you leave parts uncleaned; rush the clean and grease remains; omit the verification and certification and you have no proof. A superficial 'clean' often skips or skimps several (no real survey, poor access so the hidden duct is left, a quick wipe, and a certificate that doesn't reflect a proper job). A real clean does them all properly. The takeaway. So a proper duct clean runs as survey (see the system), access (reach the whole run), clean (the whole system to TR19 Grease), and certify (verify and document). Knowing these stages lets you recognise a real, thorough clean - and check that yours includes them all. So look for all four stages; that's what a proper duct clean looks like. This is general guidance.
Key points
Survey
A proper duct clean starts with a survey - the cleaner assessing the system before starting work, rather than diving straight in. They look at the layout (the ductwork run from canopy to fan, its route and configuration), the grease condition (how heavy the build-up is, and where), and the access (how the system can be reached - the existing access panels, the fan's location and access). This tells them what needs cleaning, how, and to what extent - so they can plan and price the job properly (as covered in the survey pages).
The survey matters because a clean done without understanding the system is done blind: the cleaner who hasn't assessed the system doesn't really know its layout, where the grease is worst, or whether the access is adequate - so they may miss parts, under-scope the job, or be caught out by poor access. A survey means the clean is planned to the actual system: the whole run known, the grease condition understood, the access sorted. So the survey is the foundation of a proper clean - understanding the system before cleaning it. A detailed survey also feeds the certificate (a clean planned to the real system supports honest certification - as covered in the difference a detailed survey makes). So survey - see the system and plan the clean - is stage one: know what you're cleaning before you clean it. So the clean starts by assessing the system. This is general guidance.
Access
The next essential stage is access - establishing how to reach the whole system, because you can't clean what you can't reach. The canopy and filters are easy to reach, but the ductwork is enclosed, so it's cleaned through access panels along its length - openings that let the cleaners get inside the duct to clean the internal surfaces. A proper clean uses the existing access panels, and, where access is inadequate (too few panels, or sections of the run unreachable), fits additional access panels so the whole run can be reached and cleaned (as covered in the access-panel pages). It also safely reaches the fan - working at height for a roof fan, or through panels for an in-line fan.
This stage is about ensuring every part of the system can be got at, so it can all be cleaned. It's critical because the hidden ductwork - the internal surfaces along the whole run - is exactly where the grease that matters (the fire risk) builds up, and it can only be cleaned if it can be reached. So a clean that skimps on access (doesn't reach the whole run, works only where it's easy) leaves parts of the duct uncleaned - the hidden grease left in place, the fire risk not really addressed. So access - reach the whole run - is stage two, and a make-or-break one: proper access to the whole system is what allows a genuinely complete clean. A cleaner who ensures and uses good access cleans the whole duct; one who doesn't, can't. So reaching the whole system is essential to cleaning it. This is general guidance.
Clean
Then the clean itself - cleaning the whole system to the TR19 Grease standard. This means: the canopy (and its internal surfaces); the filters (degreased); the full length of the ductwork (all the internal surfaces, along the whole run, reached via the access points - removing the grease from inside the duct); and the fan (the blades, housing and surrounds). The recognised standard (TR19 Grease) defines the benchmark the cleaning meets - the grease removed throughout to the required level.
The key point is that it's the whole system, throughout - not just the visible canopy and filters (the parts a superficial clean does), but the hidden ductwork along its entire run and the fan. This is what actually controls the grease and the fire risk: the grease that matters most is in the hidden ductwork and the fan (the parts out of sight), so a clean that does only the visible parts leaves the fire risk in place. A proper clean removes the grease from the whole system, from canopy to fan, along the full run - the complete, thorough clean to the standard. So clean - the whole system to the standard - is stage three, the core of the job: a genuine, complete clean of everything, to TR19 Grease, not a wipe of the visible parts. This is what the survey and access stages set up, and what the certification then verifies. So the clean covers the entire system to the recognised standard. This is general guidance.
Certify
Finally, the clean is verified and certified - it isn't finished until it's checked and documented. Verified: the cleaner checks that the ductwork is actually clean, by inspection - confirming the grease has genuinely been removed (often with before-and-after photographs showing the internal surfaces of the duct before and after). This verification is important because the cleaned surfaces are hidden inside the duct, so the inspection (and photographs) are how you know the clean was actually achieved, not just claimed.
Documented: the cleaner issues the certificate (to the TR19 Grease standard, dated), the report (of what was cleaned - the system covered, the extent), and the photographic evidence (before and after). This documentation is your proof of the clean - the evidence you need for insurers, fire safety and compliance (as covered in the certificate pages). So a proper clean produces a verified, documented result: you can see (via the inspection and photographs) that it was done, and you have the certificate and report as evidence. A clean with no verification or certificate leaves you no proof it was done properly - which is a real gap (you can't demonstrate compliance, and can't be sure the hidden clean was thorough). So certify - verify by inspection, then document - is stage four: confirm the clean and provide the evidence. So the clean ends with verification and the certificate. This is general guidance.
Why the stages matter
Each of the four stages matters, and a proper duct clean does all of them: skip the survey and you clean blind (missing parts, under-scoping); skimp the access and you leave parts of the duct uncleaned (the hidden grease left); rush the clean and grease remains (a superficial job); and omit the verification and certification and you have no proof (and no assurance the hidden clean was thorough). So the four stages together are what make a clean genuinely complete and evidenced.
This is why knowing the stages is useful: it lets you recognise a real, thorough clean and spot a superficial one. A superficial 'clean' often skips or skimps several stages - no real survey, poor access so the hidden ductwork is left, a quick wipe of the visible parts, and a certificate that doesn't reflect a proper job (or no real evidence). A proper clean does them all: surveyed, fully accessed, cleaned throughout to the standard, and verified and certified. So when arranging a duct clean, look for all four stages, and check yours includes them - especially that the whole run is accessed and cleaned (not just the visible parts) and that you get genuine verification and certification. So why the stages matter - all four make a real clean - is the takeaway: survey, access, clean and certify together are what a proper duct clean looks like. So expect and check for all four stages. This is general guidance.
Questions
Survey (assess the system and plan the clean), access (reach the whole run, via and adding access panels), clean (the whole system to the TR19 Grease standard), and certify (verify by inspection and document with a certificate, report and photographs). A proper extraction duct clean runs as a structured process in four stages. Survey: the cleaner assesses the system (its layout, the ductwork run, the grease condition, the access) to understand and plan the job. Access: they establish how to reach the whole run - using the access panels along the ductwork, fitting more where access is inadequate, and safely reaching the fan - since you can't clean what you can't reach. Clean: they clean the whole system to the TR19 Grease standard - canopy, filters, the full length of ductwork (internal surfaces, along the whole run), and the fan - removing the grease throughout. Certify: they verify the clean by inspection (often with before-and-after photographs) and document it (certificate, report, photographs) as your proof. So survey, access, clean, certify - each essential to a real, complete clean. So the four stages: survey, access, clean, certify. This is general guidance.
So the cleaner understands the system before cleaning it - the layout, grease condition and access - and can plan and scope the job properly; a clean without a survey is done blind and may miss parts or under-scope. A survey is the first stage of a proper clean because it means the cleaner understands the system before working on it. They assess the layout (the ductwork run from canopy to fan), the grease condition (how heavy, and where), and the access (how the system can be reached) - which tells them what needs cleaning, how, and to what extent, so they can plan and price the job properly. Without a survey, the clean is done blind: the cleaner doesn't really know the system's layout, where the grease is worst, or whether the access is adequate - so they may miss parts, under-scope the job, or be caught out by poor access. A survey means the clean is planned to the actual system (the whole run known, the access sorted), which also supports honest certification. So the survey is the foundation - understanding the system before cleaning it. So to understand and plan the clean, not work blind. So to know the system before cleaning it. This is general guidance.
Because you can't clean what you can't reach - the enclosed ductwork is cleaned through access panels along its run, and where access is inadequate more panels are fitted; skimping on access leaves parts of the duct (and their hidden grease) uncleaned. Access is critical because the ductwork is enclosed - you can't clean the internal surfaces of a duct you can't get into. So the ductwork is cleaned through access panels along its length (openings that let the cleaners reach inside to clean the internal surfaces), and a proper clean uses the existing panels and fits additional ones where access is inadequate (too few panels, sections unreachable), so the whole run can be reached and cleaned. It also safely reaches the fan. This matters because the hidden ductwork - the internal surfaces along the whole run - is exactly where the grease that matters (the fire risk) builds up, and it can only be cleaned if it can be reached. So a clean that skimps on access leaves parts of the duct uncleaned, with the hidden grease (and fire risk) left in place. Proper access to the whole system is what allows a genuinely complete clean. So because you can't clean what you can't reach. So it's what lets the whole duct be cleaned. This is general guidance.
The canopy, the filters, the full length of the ductwork (all internal surfaces along the whole run), and the fan - all cleaned to the TR19 Grease standard, not just the visible canopy and filters. Cleaning the whole system means cleaning every part of the extraction to the TR19 Grease standard: the canopy (and its internal surfaces); the filters (degreased); the full length of the ductwork (all the internal surfaces, along the whole run from canopy to fan, reached via the access points - removing the grease from inside the duct); and the fan (blades, housing and surrounds). The key is that it covers the whole system throughout - not just the visible canopy and filters (which a superficial clean does), but the hidden ductwork along its entire run and the fan. This matters because the grease that matters most (the fire risk) is in the hidden ductwork and the fan, so a clean of only the visible parts leaves that risk in place. A proper clean removes the grease from the entire system, canopy to fan, along the full run. So it covers the canopy, filters, full ductwork run and fan, to standard. So the entire system, not just the visible parts. This is general guidance.
By the verification and certification - a proper clean is verified by inspection (often with before-and-after photographs of the ductwork) and documented with a certificate, report and photographs; that evidence is your proof, and its absence is a red flag. You know a duct clean was done properly through the final stage: verification and certification. Verified: the cleaner checks the ductwork is actually clean by inspection, confirming the grease is removed - often with before-and-after photographs showing the internal duct surfaces before and after (important because the cleaned surfaces are hidden inside the duct, so the inspection and photographs are how you know it was achieved). Documented: they issue the certificate (to TR19 Grease, dated), the report (of what was cleaned), and the photographic evidence. This documentation is your proof - for insurers, fire safety and compliance. So a proper clean gives you a verified, photographed, certified result you can see and rely on. Conversely, a clean with no verification, photographs or certificate leaves you no proof it was done properly - which is a red flag. So check for verification and certification (with photographs) - that's your proof. So by the inspection, photographs and certificate. This is general guidance.
A proper clean does all four stages - survey, full access, whole-system clean to standard, and verification/certification; a superficial one skips or skimps them (no real survey, poor access leaving the hidden duct, a quick visible wipe, weak or no evidence). The four stages are what distinguish a proper clean from a superficial one. A proper clean: surveys the system (understands it), ensures access to the whole run (fitting panels as needed), cleans the whole system to the TR19 Grease standard (canopy, filters, full ductwork run, fan - including the hidden parts), and verifies and certifies the result (inspection, photographs, certificate). A superficial 'clean' skips or skimps these: no real survey (done blind), poor access (so the hidden ductwork is left uncleaned), a quick wipe of just the visible canopy and filters (the fire-risk grease in the duct and fan left), and weak or misleading evidence (a certificate not reflecting a proper job, or no photographs). So to tell them apart, look for all four stages - especially whether the whole run was accessed and cleaned (not just the visible parts) and whether you got genuine verification and certification with photographs. If stages are missing, it's a superficial clean. So check for all four stages; missing ones mean a superficial clean. So look for survey, full access, whole-system clean and real certification. This is general guidance.
Our duct cleans run properly - we survey the system, establish and improve access, clean the whole run to TR19 Grease, and verify and certify with photographs - so you get a genuinely complete, evidenced clean, not a surface wipe. Ask us for a proper, documented duct clean. This is general guidance.